Reference

How We Handle Your Account Data

This page spells out what we collect when you open an account, log in with an OTP and send a bKash, Nagad or Rocket transfer, and what you can ask us to change.

bKash, Nagad, Rocket recordsOTP and new-device checksCookie choices on every visitAsk for a copy or deletion

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COOKIES AND LOGINS

Cookies, Logins And Record Keeping

A policy is only worth something if it matches what the system actually does. Here is ours, in the parts you can check yourself: the login you use on a mid-range Android, the cookie that keeps you signed in when you flip between the cricket board and a table during a BPL match, how long records stay, and who answers when something looks odd. None of that needs a call centre script — you can see the device list, clear cookies and open a thread from the same menu.

Your login is a phone number plus an OTP, and each new device is logged the first time it signs in. Spot a handset you don't recognise? Tell us and we end that session.

Cookies We Set

A session cookie keeps you logged in as you move between the lobby and a table; a preference cookie remembers your last category. Clear them in your browser and the next visit asks for an OTP.

How Long Records Stay

Wallet references and account history stay while your account is open, and for a while after you close it, because payment disputes need a trail. Ask us and we name the period that applies to you.

Who Answers

Privacy requests are answered on the help desk thread, not from a public mailbox. That keeps every reply tied to your verified number and gives you a written record if you need one later.

ASK US DIRECTLY

Reaching Us About Privacy Questions

Privacy questions get handled inside your account, not through a public page. Open the help desk, pick the privacy topic and send your message from the number registered to your profile — that is how we tie the request to you without asking for a photo ID. If the question touches a payment, paste the bKash, Nagad or Rocket transaction reference so we can pull the exact entry instead of guessing. Replies land on the same thread, so you keep a written record of what we said and when.

Your bKash, Nagad And Rocket Records

tktk999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We keep this short, because your account is short: a phone number, an OTP, and the wallet number you pay from. When you send money through bKash, Nagad or Rocket, we save the transaction reference the wallet returns, the amount and the time of the transfer.

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We never ask for your wallet PIN, and the site has no field that would take it. Device data stays limited to what the browser hands over — handset model, browser type, rough network region — so a fresh login can be flagged before it touches
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your wallet. Cookies do two jobs: holding the session open while you move between the lobby and a table, and remembering where you left off so the next visit opens in the right place. We do not sell account data, and we share it only with
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the wallet operator and the studios that need a session token to deal a table. How long we hold records, and whether you can ask for a copy or a deletion, depends on the law where you live and on eligible regions; where a local rule
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needs a payment trail kept, we keep it and tell you why. Ask us at any point and we will list exactly what sits on your profile.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Data

These are the four or five things people actually message us about, answered the way we answer them on the help desk. If yours is not here, open a thread under the privacy topic and we will reply in writing. What we can share and what we must keep is set by the law where you live, so a reply may differ between eligible regions.

The phone number you opened with, a hashed password, device and browser type, wallet transaction references from bKash, Nagad or Rocket, plus your login and game history. That is the list we work from.

No. The wallet app handles the PIN, and we only receive a confirmation and a transaction reference. No field on this site asks for a PIN, and no member of staff will request one.

Yes — open the help desk and choose the privacy topic. We confirm one detail from your account, then send a copy or delete what can go; some payment records have to stay where local law requires.

Only where it is needed to run your account: the wallet operator that confirms a transfer, and studios that need a session token to deal a table. We do not sell data.

They help. With cookies allowed, a mid-range Android reopens on the category you left, and the session holds while you switch apps. Block them and you will re-enter an OTP each visit.

The help desk inside your account is the route. Start a thread under the privacy topic, describe what you saw and when, and we will check the login history with you on that same thread.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How We Handle Your Account Data

Cookies, Logins And Record Keeping

Reaching Us About Privacy Questions

Questions About Your Data

01 What account data do you keep?

02 Do you ever see my bKash or Nagad PIN?

03 Can I get a copy of my data or have it deleted?

04 Do you pass my details to other companies?

05 Do cookies change how the site loads on my phone?

06 Who do I contact if something looks wrong?

Privacy Policy

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